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Thank you! Please enjoy your copy of Customer Service from A to Z with over 130 customer service tips!

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Customer Service from A to Z was written to share over 130 customer service tips, tricks and lessons that I’ve learned over the past 20+ years as a world-recognized customer service consultant. From creating Advocates to Zilch, it’s all covered!

This is the entire 186-page book ready for you.


My 3 Favorite Customer Service Tips…

One of the most important factors to improving customer service is training and development. After all, not everyone was born with the customer service gene. Accelerated learning is critical to developing your team and increasing retention.

It’s also important that you take a moment to think about “GAP Analysis.” Research shows that most of the time there is a gap between what customers and business owners think of the service that’s delivered. Identifying the gap and helping systematically reduce it is critical to long-term success.

Finally, many businesses are struggling with Social Sabotage and the devastating effect it has today as well as in the future. I see this as one of the most important areas businesses need to focus on if they hope to succeed long term.

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Customer Service from A to Z Video
Over the last 20+ years, we have been helping leaders in the highly competitive “hospitality” niche measure, manage and improve their service. We worked across the United States. I’ve been featured at domestic and international conferences. I’ve written hundreds of articles on customer service and training.

My “Why” is very simple…

Positively Transforming Lives and Have FUN Doing It.

(If you’re not familiar with “Why,” you might want to read “Start With Why” by Simon Sinek. He shares that people don’t care about what you do as much as why you do it! FYI – I agree.)

If I can positively transform lives and have FUN doing it… I’m in!

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