These 25 Customer Service Training Tips are some of my favorites. For businesses that want to provide an exceptional customer service experience, it all comes down to training. These 25 training tips range from less is more to cognitive overload. Yes, cognitive overload is a real thing and in simple terms it occurs when customer service training is lecture focused and the audience’s brains are overloaded and not taking in the information.
Customer service training is not a matter of doing a huge data dump ranging from policies and procedures to service standards. I’ve shared these customer service training tips because I’m always asked about saving training time, saving money and increasing learner retention. These tips, if implemented, will help make your customer service training memorable and fun.
Enjoy the training tips!