About Us

Marty Baird is a world leader in the area of customer service training in the highly competitive hospitality and gaming industry. He has been speaking and training for over 20+ years. His passion is positively transforming lives and having fun doing it! Some of his most memorable moments are when he has helped a person go from fearful and scared to confident and successful. Most people don’t know that Marty took a number of career and personality tests and two common themes came up. One was that he’s a natural teacher and they other is he’s an introvert. He said he didn’t want to be a “teacher” because he didn’t take a vow of poverty. He loves it when people learn a new skill and seeing them grow and excel. So he is a teacher just not a traditional school teacher. On the introvert side very few people know it because he exudes confidence when he’s presenting in front of a few people to a few hundred. Truth be told he would rather be alone in some stream with a fly rod. When it comes to customer service he expects excellence. He’s learned that long term success comes from creating a culture of customer service excellence. He’s passionate about sharing his proven customer service training ideas as well as customer service tips that really work.

About CustomerServiceTrainingTips.com

This site – CustomerServiceTrainingTips.com – is the place where Marty shows how he has been able to create so much success. This is the place for him to share what he’s seen, what he’s done… and the lessons he’s learned.

More importantly, this site is about you… how to become more successful by improving your organization's customer service. You already know the importance of exceptional customer service or you wouldn’t be reading this.

We look forward to helping your take your customer service to an entirely new level.

P.S. Marty built this site to be about teaching and inspiration for people like you. From time to time he might link to other resources – books, courses, gadgets, and other things. Obviously, he’s not going to send you to a link if he doesn’t believe in it… but he just wanted to let you know.