My Customer Service Blueprint

[et_pb_section admin_label=”section” fullwidth=”on” specialty=”off” inner_shadow=”off” parallax=”off” background_image=”http://customerservicetrainingtips.com/wp-content/uploads/2016/02/My-Blueprint-Cover-Large.png” transparent_background=”on” allow_player_pause=”off” parallax_method=”off” padding_mobile=”off” make_fullwidth=”off” use_custom_width=”off” width_unit=”on” make_equal=”off” use_custom_gutter=”off”][et_pb_fullwidth_slider admin_label=”Fullwidth Slider” show_arrows=”on” show_pagination=”on” auto=”off” parallax=”off” auto_ignore_hover=”off” parallax_method=”off” remove_inner_shadow=”off” background_position=”default” background_size=”default” hide_content_on_mobile=”off” hide_cta_on_mobile=”off” show_image_video_mobile=”off” custom_button=”off” button_letter_spacing=”0″ button_use_icon=”default” button_icon_placement=”right” button_on_hover=”on” button_letter_spacing_hover=”0″ header_text_color=”#000000″ header_font=”Roboto Condensed|on|||” header_font_size=”53″] [et_pb_slide heading=”Easily Achieve your 2016 Customer Service Goals ” background_color=”#efefef” image=”http://customerservicetrainingtips.com/wp-content/uploads/2016/02/My-Blueprint-Cover-Large.png” alignment=”center” background_layout=”light” button_text=”Yes I Want My Blueprint” background_position=”default” background_size=”default” use_bg_overlay=”off” use_text_overlay=”off” allow_player_pause=”off” text_border_radius=”3″ header_font_select=”Roboto Condensed” header_font=”Roboto Condensed|on|||” body_font_select=”default” body_font=”||||” custom_button=”off” button_font_select=”default” button_font=”||||” button_use_icon=”default” button_icon_placement=”right” button_on_hover=”on” image_alt=”REACH Customer Service Goals and Slash your stress level! – Here’s the blueprint!”] We hacked the customer service improvement cod and we’re sharing all of it with you! You know that customer service is your only long term competitive advantage and here’s your easy to follow blueprint for success. [/et_pb_slide] [/et_pb_fullwidth_slider][/et_pb_section][et_pb_section admin_label=”section” fullwidth=”off” specialty=”off”][et_pb_row admin_label=”row”][et_pb_column type=”4_4″][et_pb_blurb admin_label=”Blurb” title=”The fastest and easiest way ever, to improve your customer service!” url_new_window=”off” use_icon=”on” font_icon=”%%121%%” icon_color=”#7f1638″ use_circle=”off” circle_color=”#7EBEC5″ use_circle_border=”off” circle_border_color=”#7EBEC5″ icon_placement=”top” animation=”top” background_layout=”light” text_orientation=”left” use_icon_font_size=”off” use_border_color=”off” border_color=”#ffffff” border_style=”solid” header_font=”Roboto Condensed|on|||” header_font_size=”36″] [/et_pb_blurb][et_pb_text admin_label=”Text” background_layout=”light” text_orientation=”left” max_width=”900px” text_text_color=”#5e5e5e” background_color=”#eeece1″ use_border_color=”off” border_color=”#ffffff” border_style=”ridge” custom_padding=”12px|12px|12px|12px” text_font_size=”15″ border_width=”5px”] You’ve been asked to improve your casinos customer service. Wait… most likely you were “volun-told” to improve it. You were told that you volunteered for the high stress and wildly demanding project of improving customer service. (Yes, I know you need to do it NOW and they don’t want to spend $$$$ to have us come in and do it in person!) It could range from the GM getting tired of angry messages on Monday morning or key executives going ballistic when they read negative reviews online. It could even be that age old problem of increased competition. No matter what it is, you’re feeling the pressure of creating a culture of service excellence. You know what great service feels like but how are you going to change the bad habits of hundreds or even thousands of team members? 3 FREE Tips TIP 1 – Service is a habit. People that provide bad service do it out of habit and in order to provide better service you need to help them create new habits. (Want to know more about making service a habit? We’ve included “2  Simple Steps to make Excellent Customer Service a Habit.” in our blueprint for customer service excellence.) TIP 2 – Your competition is working night and day to improve their service. Failure to make the needed changes today could well lead to long term failure of your casino. TIP 3 – Customers are more demanding than ever! Back in the day build it and they will come worked. Today if you’re not providing exceptional service to your guests some other casino is! Competition is skyrocketing! More casinos! More machines and more ways to try their luck. If some states have it their way players will be able to gamble from the comfort of their home on any computer, tablet or phone with an internet connection. Creating a culture of service excellence isn’t an option it’s a requirement. Casino’s that want to survive need to invest in improving their service NOW. [/et_pb_text][et_pb_divider admin_label=”Divider” color=”#eaeaea” show_divider=”on” divider_style=”solid” divider_position=”top” hide_on_mobile=”on”] [/et_pb_divider][et_pb_cta admin_label=”Call To Action” title=”Get My Blueprint NOW!” url_new_window=”off” button_text=”Click HERE to buy NOW!” use_background_color=”on” background_color=”#ffc600″ background_layout=”light” text_orientation=”left” use_border_color=”off” border_color=”#ffffff” border_style=”solid” custom_button=”off” button_letter_spacing=”0″ button_use_icon=”default” button_icon_placement=”right” button_on_hover=”on” button_letter_spacing_hover=”0″] Yes, “My Blueprint for Customer Service Excellence” has it all and it’s only a click away. Get started now so you can have the customer service culture you’ve always wanted and you know will set you ahead of your competition! [/et_pb_cta][et_pb_button admin_label=”Button” url_new_window=”off” button_text=”GET My Blueprint NOW!” button_alignment=”center” background_layout=”light” custom_button=”on” button_text_color=”#1e73be” button_bg_color=”#dd9933″ button_border_color=”#d8d8d8″ button_letter_spacing=”0″ button_use_icon=”on” button_icon=”%%24%%” button_icon_color=”#1e73be” button_icon_placement=”right” button_on_hover=”off” button_text_color_hover=”#ffffff” button_bg_color_hover=”#1e73be” button_letter_spacing_hover=”0″ button_text_size=”25″ button_font=”Roboto Condensed|on|||”] [/et_pb_button][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section admin_label=”Section” fullwidth=”off” specialty=”off”][et_pb_row admin_label=”Row”][et_pb_column type=”4_4″][et_pb_blurb admin_label=”Blurb” title=”100% Money BACK Guarantee” url_new_window=”off” use_icon=”off” icon_color=”#7EBEC5″ use_circle=”off” circle_color=”#7EBEC5″ use_circle_border=”off” circle_border_color=”#7EBEC5″ icon_placement=”top” animation=”top” background_layout=”light” text_orientation=”left” max_width=”900px” use_icon_font_size=”off” use_border_color=”off” border_color=”#ffffff” border_style=”solid” header_font=”|on|||” header_font_size=”27″ image=”http://customerservicetrainingtips.com/wp-content/uploads/2016/02/money-guarantee.png”] We’ll do everything we can to make you 100% happy, and I’m sure you will be! Get “My Blueprint” and try it out for yourself and make sure it gives you the tools and training you need to improve your customer service and that you’re 100% happy with your decision. If you don’t love it, just return the program within the first 30 days of your investment and we’ll issue you a full refund. No questions ask! And keep all of the bonuses as our gift to you. credit-cards Secure [/et_pb_blurb][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section admin_label=”Section” fullwidth=”on” specialty=”off”][et_pb_fullwidth_header admin_label=”Fullwidth Header” title=”AMAZING Bonuses” subhead=”These are valued at over $10,000″ background_layout=”light” text_orientation=”left” header_fullscreen=”off” header_scroll_down=”off” parallax=”off” parallax_method=”off” content_orientation=”center” image_orientation=”center” title_font_color=”#7f1638″ max_width=”900px” custom_button_one=”off” button_one_letter_spacing=”0″ button_one_use_icon=”default” button_one_icon_placement=”right” button_one_on_hover=”on” button_one_letter_spacing_hover=”0″ custom_button_two=”off” button_two_letter_spacing=”0″ button_two_use_icon=”default” button_two_icon_placement=”right” button_two_on_hover=”on” button_two_letter_spacing_hover=”0″ title_font=”Roboto Condensed||||” subhead_font=”|on|||” subhead_font_size=”40px” title_font_size=”65px”] [/et_pb_fullwidth_header][/et_pb_section][et_pb_section admin_label=”section” fullwidth=”off” specialty=”off” background_color=”#f3f3f3″ inner_shadow=”on” parallax=”off”][et_pb_row admin_label=”row”][et_pb_column type=”1_4″][et_pb_image admin_label=”Image” src=”http://customerservicetrainingtips.com/wp-content/uploads/2016/02/cover-mockup.png” title_text=”2 Steps to Customer Service Excellence” show_in_lightbox=”off” url_new_window=”off” use_overlay=”off” animation=”left” sticky=”off” align=”left” force_fullwidth=”off” always_center_on_mobile=”on” use_border_color=”off” border_color=”#ffffff” border_style=”solid”] [/et_pb_image][et_pb_image admin_label=”Image” src=”http://customerservicetrainingtips.com/wp-content/uploads/2016/02/cover-mockup.png” title_text=”2 Steps to Customer Service Excellence” show_in_lightbox=”off” url_new_window=”off” use_overlay=”off” animation=”left” sticky=”off” align=”left” force_fullwidth=”off” always_center_on_mobile=”on” use_border_color=”off” border_color=”#ffffff” border_style=”solid”] [/et_pb_image][et_pb_image admin_label=”Image” src=”http://customerservicetrainingtips.com/wp-content/uploads/2016/02/The-Service-Excellence-Checklist-Cover.png” title_text=”2 Steps to Customer Service Excellence” show_in_lightbox=”off” url_new_window=”off” use_overlay=”off” animation=”left” sticky=”off” align=”left” force_fullwidth=”off” always_center_on_mobile=”on” use_border_color=”off” border_color=”#ffffff” border_style=”solid”] [/et_pb_image][/et_pb_column][et_pb_column type=”3_4″][et_pb_blurb admin_label=”Blurb” title=”Bonus 1 – Playbook How to make customer service excellence a habit! ” url_new_window=”off” use_icon=”off” icon_color=”#7EBEC5″ use_circle=”off” circle_color=”#7EBEC5″ use_circle_border=”off” circle_border_color=”#7EBEC5″ icon_placement=”top” animation=”top” background_layout=”light” text_orientation=”left” use_icon_font_size=”off” header_font=”Roboto Condensed|on|||” use_border_color=”off” border_color=”#ffffff” border_style=”solid”] The super secret and simple proven 2 step system to create a customer service excellence habit! [/et_pb_blurb][et_pb_blurb admin_label=”Blurb” title=”Bonus 2 – Secrets from the Best of the Best ” url_new_window=”off” use_icon=”off” icon_color=”#7EBEC5″ use_circle=”off” circle_color=”#7EBEC5″ use_circle_border=”off” circle_border_color=”#7EBEC5″ icon_placement=”top” animation=”top” background_layout=”light” text_orientation=”left” use_icon_font_size=”off” header_font=”Roboto Condensed|on|||” use_border_color=”off” border_color=”#ffffff” border_style=”solid”] What do the words best companies do to provide excellent customer service? What are their missions and service standards? Don’t recreate the wheel learn what is working for the very best in customer service like; Nordstrom, Southwest Airlines, Zappos and 10 more top performers. [/et_pb_blurb][et_pb_blurb admin_label=”Blurb” title=”Bonus 3 – %22The%22 Service Excellence Master Checklist” url_new_window=”off” use_icon=”off” icon_color=”#7EBEC5″ use_circle=”off” circle_color=”#7EBEC5″ use_circle_border=”off” circle_border_color=”#7EBEC5″ icon_placement=”top” animation=”top” background_layout=”light” text_orientation=”left” use_icon_font_size=”off” header_font=”Roboto Condensed|on|||” use_border_color=”off” border_color=”#ffffff” border_style=”solid”] In order to create a culture of customer service excellence you need to start with a brutal review of your current service. This is the checklist we use to let our clients know… “The good, the bad and the UGLY.” [/et_pb_blurb][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section admin_label=”section” fullwidth=”off” specialty=”off”][et_pb_row admin_label=”row”][et_pb_column type=”4_4″][et_pb_text admin_label=”Text” background_layout=”light” text_orientation=”center”]

What Our Customers Are Saying

Don’t just take it from us, let our customers do the talking! [/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row admin_label=”row”][et_pb_column type=”1_3″][et_pb_testimonial admin_label=”Testimonial” author=”Buzz” url_new_window=”off” portrait_url=”http://customerservicetrainingtips.com/wp-content/uploads/2016/02/IMG_0167.jpg” quote_icon=”off” use_background_color=”on” background_color=”#f5f5f5″ background_layout=”light” text_orientation=”left” use_border_color=”off” border_color=”#ffffff” border_style=”solid”] “I was skeptical about the training, as we were already a tried-and-true training team, yet I immediately realized the benefits of attending would change my training style forever. The knowledge and abilities of the lead instructor are world class, delivered in a fashion that was fun and easily understood by everyone in the room. I would do it again in a heartbeat.” [/et_pb_testimonial][/et_pb_column][et_pb_column type=”1_3″][et_pb_testimonial admin_label=”Testimonial” author=”M. Georiadou” url_new_window=”off” portrait_url=”http://customerservicetrainingtips.com/wp-content/uploads/2016/02/Mary-G.jpg” quote_icon=”off” use_background_color=”on” background_color=”#f5f5f5″ background_layout=”light” text_orientation=”left” job_title=”Director” company_name=”PwC Athens Greece” use_border_color=”off” border_color=”#ffffff” border_style=”solid”]

If there was one person that I would call to revolutionize a business’s customer service it would be Martin (Marty) Baird! He does it with empathy, passion and the expectation of excellence. He strongly believes that people have the ability to provide great service they just need to let it out… 

It’s been 8 years since we worked together and I still have people come up to me and talk about it! If people are still positively talking about a training experience 8 years after, then his training wasn’t just powerful…it was life changing!

[/et_pb_testimonial][/et_pb_column][et_pb_column type=”1_3″][et_pb_testimonial admin_label=”Danny H Testimonial” author=”D. Hall” url_new_window=”off” portrait_url=”http://customerservicetrainingtips.com/wp-content/uploads/2016/02/head-shot-danny.jpg” quote_icon=”off” use_background_color=”on” background_color=”#f5f5f5″ background_layout=”light” text_orientation=”left” job_title=”Development Specialist” use_border_color=”off” border_color=”#ffffff” border_style=”solid”]

“My director reached out to Marty to develop facilitators for our company.  Prior to Marty’s involvement, my personal skill set was mediocre, at best.  Through his mentoring, poignant one-on-one sessions, and his ability to positively transform lives; I now haverelative tools, abilities, and most importantly, confidence to facilitate a group ANY size! ”

[/et_pb_testimonial][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section admin_label=”section” fullwidth=”off” specialty=”off” background_color=”#eeeeee” inner_shadow=”on” parallax=”off”][et_pb_row admin_label=”row”][et_pb_column type=”1_4″][et_pb_image admin_label=”Image” src=”http://elegantthemesimages.com/images/premade/et-logo.png” show_in_lightbox=”off” url_new_window=”off” animation=”bottom”] [/et_pb_image][/et_pb_column][et_pb_column type=”1_4″][et_pb_image admin_label=”Image” src=”http://elegantthemesimages.com/images/premade/et-logo.png” show_in_lightbox=”off” url_new_window=”off” animation=”bottom”] [/et_pb_image][/et_pb_column][et_pb_column type=”1_4″][et_pb_image admin_label=”Image” src=”http://elegantthemesimages.com/images/premade/et-logo.png” show_in_lightbox=”off” url_new_window=”off” animation=”bottom”] [/et_pb_image][/et_pb_column][et_pb_column type=”1_4″][et_pb_image admin_label=”Image” src=”http://elegantthemesimages.com/images/premade/et-logo.png” show_in_lightbox=”off” url_new_window=”off” animation=”bottom”] [/et_pb_image][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section admin_label=”section” fullwidth=”off” specialty=”off”][et_pb_row admin_label=”row”][et_pb_column type=”4_4″][et_pb_text admin_label=”Text” background_layout=”light” text_orientation=”center” use_border_color=”off” border_color=”#ffffff” border_style=”solid”]

Frequently Asked Questions

[/et_pb_text][et_pb_toggle admin_label=”Toggle” title=”Is this a video?” open=”off” use_border_color=”off” border_color=”#ffffff” border_style=”solid”] No, these are not mindless videos that you plop in and have your team members sleep through. Research shows that learning is not passive… like watching a video. Learning and more importantly retention increases with activity. This is a proven active learning system that you customize to make it unique. [/et_pb_toggle][et_pb_toggle admin_label=”Toggle” title=”How much is it?” open=”off” use_border_color=”off” border_color=”#ffffff” border_style=”solid”] The investment is less than we charge for one live session and have unlimited use of it! Think about this… if one team member gives one of your top players better service and they come back one more time in the next year the Blueprint paid for itself! This is an amazing opportunity for your organization. [/et_pb_toggle][et_pb_toggle admin_label=”Toggle” title=”What do we we need to develop?” open=”off” use_border_color=”off” border_color=”#ffffff” border_style=”solid”] The development and creation is DONE. You’ll get it all in electronic format so all you need to do is start the powerpoint and print out the team member work books. But wait if you want to customize it you can! As a matter of fact we encourage it. Add your logo, purpose, service standards! [/et_pb_toggle][et_pb_toggle admin_label=”Toggle” title=”Can you train us on how to deliver this to our team?” open=”off” use_border_color=”off” border_color=”#ffffff” border_style=”solid”] Yes, we offer an amazing Train The Trainer program. As a matter of fact it has been called “life changing!” If you’d like to know more please give us a call 208.991.2037 we’d be happy to learn more about your needs. [/et_pb_toggle][et_pb_toggle admin_label=”Toggle” title=”What is your refund policy?” open=”on” use_border_color=”off” border_color=”#ffffff” border_style=”solid”] We offer no-questions-asked refunds to all customers within 30 days of your purchase. If you are not satisfied with our product, then simply send us an email and we will refund your purchase right away. Our goal has always been to create a happy, thriving community. If you are not thrilled with “My Blueprint” just give us a call. [/et_pb_toggle][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section admin_label=”section” fullwidth=”off” specialty=”off” background_image=”http://elegantthemesimages.com/images/premade/d2-placeholder-1920.jpg” inner_shadow=”on” parallax=”off”][et_pb_row admin_label=”row”][et_pb_column type=”4_4″][et_pb_cta admin_label=”Call To Action” title=”Don’t Be Shy” button_url=”#” button_text=”Get In Touch” use_background_color=”off” background_color=”#108bf5″ background_layout=”dark” text_orientation=”center”] If we didn’t answer all of your questions, feel free to drop us a line anytime. [/et_pb_cta][/et_pb_column][/et_pb_row][/et_pb_section]