Our Why

Customer Service…

Our Why…

Positively transforming lives and having fun doing it.

If you aren’t familiar with the concept of starting with “why,” you may want to read Simon Sinek’s book “Start With Why” or watch his Ted Talk on that subject.

The very brief summary of it is that people do not buy what you do, they buy why you do it. He shares that Apple doesn’t talk about the technical specifications of its products.

So our "why" is that we want to be part of a project if we can positively transform lives and have fun doing it.

It’s interesting because I know that as some people read this, they are attracted to it and like it. I can almost guarantee that we’ll enjoy working together.

When it comes to customer service training, that is a perfect fit for our "why" because I know from my 20+ years of experience that it can positively transform lives. I also know that we’ll have fun doing it.

In an effort to provide full disclosure, not every minute of training is fun! Some can be hard and even frustrating. But once you get it, you feel amazing. That is the awesome part of customer service training and improvement.

Take a minute and re-read our "why." Does it speak to you? Do you think improving your customer service skill can positively transform your life?