Hello & Welcome!
For over 20+ years, I’ve been helping businesses in the highly competitive resort and entertainment space improve their “Guest Experience.” We help create cultures of service excellence and we do that through our 212 Customer Service Training.
The concept is shockingly simple and devastatingly powerful.
It all boils down to this… at 212 degrees, water can move a mountain and power a city!
We want to share with you the proven customer service training secrets and tips that we have harnessed over the last 20 years.
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Welcome & Enjoy